Here you will find all the useful information to facilitate your stay with us:

Location :

The hotel is located 2 minutes walk from the pedestrian area, the city center and the shopping area.

By road :

From the direction of Biel take the exit "Maladière-Centre".
From the direction of La Chaux-de Fonds take the "Neuchâtel Centre" exit
From the direction of Yverdon-les-Bains take the "Neuchâtel Centre" exit

From the train station :

By foot in 10 minutes
With the bus number 107 or 109, get off at the bus stop : "St.-Honoré".

Taxi:

TaxiCab : +41 32 724 12 12
TaxiRoland : +41 32 757 11 11
CityTaxi : +41 32 733 33 33

Car rental :

Europcar :+41 32 724 96 96, Rue des Poudrières 10, 2000 Neuchâtel.

The Front office

We are at your disposal every day from 7 a.m. to 9 p.m. by phone at +41 32 725 55 01 or 111 directly from your room. Do not hesitate to send us an email at [email protected]

Access to the hotel during closing hours:

Please take your key with you and use your badge to open the hotel door. The sensor is located on the right side of the entrance door on the orange wall.

Arrival/Departure (Check-in/Check-out):

Rooms can be picked up as early as 2 pm. Please vacate the room by 11:00 am on the day of departure. Extensions are possible upon prior request subject to availability (additional costs will be charged).

Payment method:

in cash CHF
in cash EUR (only possible in banknotes. Return of the difference only in CHF)
Credit cards: Visa, MasterCard, American Express, Maestro or PostCard

The room:

All our rooms are equipped with a flat screen TV, radio and safe.

Do Not Disturb :

Do you wish not to be disturbed? We kindly ask you to hang the red "do not disturb" sign outside your room.

Cleaning of the rooms:

Please remember to hang the "thank you for doing my room" sign.

If you are staying in your room and would still like to have your room cleaned, please inform the reception of the most convenient time. Cleaning of your room is possible until 1:00 pm.

Preservation of our planet:

Protecting our environment is of utmost importance. In order to pass on to future generations a better preserved nature, we must contribute to a decrease of pollution. This is why we change your sheets every 3 days and bath towels daily on request. If you wish to keep your bath towels one more day, please put them back on the bar. If you wish to have clean linen, please put it on the floor. Also, when you leave your room, please turn off the lights and the TV. Thank you very much for your participation in a better future.

Television :

Various programs, in French, German, English and Italian, are at your disposal. All the channels that are proposed to you on the program, can be viewed for free.

Safe :

All rooms are equipped with a safe. You will find the instructions for use above.

Radio:

Your television is equipped with a radio.

Hair dryer :

Available in your bathroom.

Hot drinks :

A kettle with tea and coffee are provided free of charge in the room.

Pets:

Small pets are allowed for an additional charge of CHF 10.- per day per pet.

Telephone:

The telephone is free of charge:

Internal communication :

Please dial the room number you wish to contact.

Call from the room to the reception :

Please dial 111.

External call :

To call outside with the room phone, dial "0", before the desired number.

You will find an instruction manual next to your telephone.

For your safety / Security service :

During the closing hours of the reception, the security company "EGS" is available in case of emergency only. Please dial 111 and your call will be forwarded directly. For all other requests please contact our reception during opening hours.

Fire:

In case of fire, please close your window and leave your room immediately, closing the door behind you. Please follow the evacuation signs and do not use the elevator. If you are unable to leave your room, please seal your room door with wet cloths, open the windows and notify the reception.

Emergency Numbers :

144 Vital emergency (Ambulance)
0848 134 134 Neuchâtel Cantonal Emergency Centre
117 Police
118 Fire brigade

Please be quiet:

Please respect other guests between 10pm and 7am by adjusting the volume of your television and speaking softly in the corridors.

Feedback:

We are interested in your opinion and your comments help us to improve our services. We thank you for taking some time and filling out our questionnaire.

Parking :

We offer parking permits valid for the white public spaces around the hotel for CHF 10.00 per day (limited number, not reservable).

We give them against the deposit of a guarantee (identity card, driving license or cash deposit of CHF 100.00 or € 70.00). You can ask for it when you arrive at the reception.

Our services:

Internet - Wireless Access :

The access code to the Wifi is free and can be found on your desk.

Shoe shine machine :

A shoe shine machine is at your disposal on the 1st floor.

Snack and Beverage Vending Machine :

Located on the 1st floor.

Ironing:

An ironing room is available on the 2nd floor. Please ask for the key at the reception and return it directly after use. For security reasons it is forbidden to iron in the room.

Postmail :

You have the possibility to send mail to the hotel address. This will be handed to you by the reception.

Breakfast:

Breakfast is served in our room on the 1st floor from 07:00 to 10:00 at a cost of CHF 18.00 per day per person.

Food allergies :

If you are allergic to gluten, lactose or any other food, please inform us 24 hours in advance, so that we can arrange your special desire/special food.

We are interested in your opinion:

Dear Guests,

We hope you had a pleasant stay at the Touring au Lac Hotel.

We are very interested in your opinion. Do you have a criticism? Let us know here. It will help us in our quest for perfection. We are very grateful to you. Thank you in advance!